What is the course?
Today’s business environment challenges organizations to reduce costs, increase productivity and shorten cycle times without impacting quality. An unfortunate byproduct of these challenges is conflict. While conflict can lead to discoveries such as new ideas and innovative breakthroughs, it can, if allowed to escalate, can paralyze your group, department, or the entire organization.
This course teaches leaders how to recognize the signs of escalating conflict and take appropriate action to minimize damage.